FREQUENTLY ASKED QUESTIONS
What Payment Methods are Acceptable?
Wick-It Paradise accepts cash or cash app (if picking up in person), Paypal, and credit/debit cards (MasterCard, Visa).
Is Shipping Available?
All orders received generally ships within 3-5 business days (this does not include weekends, holidays or custom orders). If your order needs to be expeditated for ANY reason, please contact us before placing the order to make sure we can accommodate your request. If we can accommodate your order being expedited we certainly will.
Does WIP Offer Personalization?
Yes! WIP can customize candles for any event or occasion. Select the scent of choice, the color of choice and allow us to create memories that will last forever.
Customized Orders are Created For An Extra Fee.
Returns are gladly accepted by contacting the seller within 3 days of delivery. Seller will be responsible for returning the items within 7 days.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom or personalized orders cannot be returned.
An order can be canceled six hours after the purchase.